Illusory Consent and Digital Privacy under the DPDP Act, 2023
Abstract Every day, millions of people install mobile applications for various purposes, such as shopping, food delivery, education, entertainment, and social networking. Before they can use these applications, they are required to accept lengthy privacy policies and terms of service by clicking a button marked “I Agree.” Most users do not read these documents, yet […]
Promises Unfulfilled: A Legal Analysis of Airport Lounge Access Refusals and Consumer Protection Remedies
Consumer Rights in Airport Lounge Access Abstract Complimentary airport lounge access has become one of the most heavily marketed features of premium credit cards in India. Issuing banks advertise “unlimited” or “quarterly” lounge visits as a headline benefit to justify annual fees running into thousands of rupees, yet cardholders are routinely turned away at the […]
COURIER LOST YOUR ORIGINAL DOCUMENTS?
COURIER LOST YOUR ORIGINAL DOCUMENTS? A Plain Guide to the Carriage by Road Act and Your Rights When a Courier Company Loses your documents. By Sanjay Kumar | Topic: Consumer Rights and Transport & Carrier Law. Practice Area: Consumer Protection, Carriage by Road Law and the Carriage by Road Rules. PART I: Introduction If […]
Consumer Protection Act, 2019: A New Era of Consumer Rights
Consumer Protection Act, 2019: A New Era of Consumer Rights Introduction Recognising the changing nature of commerce and the emergence of digital marketplaces, the Consumer Protection Act, 2019 replaced the 1986 legislation with a more comprehensive legal framework. The new Act introduces several significant reforms, including the establishment of the Central Consumer Protection Authority […]
Can a customer legally sue a car dealer for selling a test drive or display car as a brand new vehicle?
Abstract Buying of a new motor car is a major expenditure decision for most people. Customers have every right to believe that a “new” car has not gone through any form of commercial usage apart from limited movements required for its delivery and inspection. But there are often situations where dealers sell demonstration or test […]
REGULATORY FAILURE AND STUDENT SAFETY IN INDIA’S PRIVATE COACHING INDUSTRY: A LEGAL ANALYSIS
Abstract The private coaching sector in India, generates more than ₹58,000 crores each year in revenue, which has an enrollment of more than 71 million students. Currently, the regulatory structures in place are insufficient and incapable of responding adequately. Three avoidable tragedies – the Surat Fire (2019), the Delhi Basement Flood (2024), and the Lucknow […]
What Are the Legal Procedures to Claim Refunds from Online Course Platforms (EdTech) for False Placement Promises?
What Are the Legal Procedures to Claim Refunds from Online Course Platforms (EdTech) for False Placement Promises? Interpretation of Consumer Rights, Misleading Advertising and Compensation of Refunds under the Consumer Protection Act 2019 Author: Krushna Bawa, Student at DES’s Shri Navalmal Firodia Law College, Pune Abstract: The digital revolution has brought about changes in the […]
What is the legal process to complain against misleading discounts and artificially inflated original prices during ecommerce sales?
The Illusion of Discounts: Deconstructive Legal Analysis of Artificial Price Inflation and Deceptive Dark Patterns in Indian E-Commerce Ecosystems Author: Pihu Prafulla Upadhyay Theme: E-Commerce Regulations, Dark Patterns, and Consumer Protection Frameworks Introduction: The explosion of India’s online marketplace has fundamentally changed how we shop. E-commerce platforms rely heavily on sharp algorithms and massive festive […]
What is the legal liability of a residential water supplier if they supply contaminated water causing sickness?
WHEN THE TAP TURNS TOXIC Mapping the Civil, Criminal, and Consumer Liability of a Residential Water Supplier for Contaminated Drinking Water Under Indian Law Published in Law Vaani June 27, 2026 PART I ABSTRACT AND INTRODUCTION A tap is supposed to be the most boring fixture in a home, until it is not. In December […]
FLYING AND FIGHTING BACK: A Passenger’s Legal Guide to Claiming Refunds for Delayed and Cancelled Flights under DGCA Rules
FLYING AND FIGHTING BACK: A Passenger’s Legal Guide to Claiming Refunds for Delayed and Cancelled Flights under DGCA Rules By: Aafreen Kamil Core Statutory Reference: DGCA Passenger Charter / Civil Aviation Requirements Part I: Abstract India’s civil aviation sector has experienced exponential growth over the past two decades, under the Directorate General of Civil […]