How to File a Consumer Complaint Against an E-Commerce Website for Refusing a Return of a Defective Item?
Abstract Although the proliferation of e-commerce in India has brought about a greater consumer reach, it has also led to increased transactional friction, particularly where a firm rejects a buyer’s claim for a defective product. This article sets out the procedural solutions available to the consumer under the Consumer Protection Act, 2019 and the Consumer […]
Cinema Halls and Outside Food in India: Consumer Rights, Statutory Safeguards, and the Supreme Court’s 2023 Verdict
Abstract The ban on outside food and drinks in cinema halls is one of the longest running battle cases in India as a consumer dispute. For more than ten years consumer groups have campaigned against it as an “exploitative ‘captive audience’ device”, multiplex operators have argued it is just an exercise of the right to […]
Accidental subscription
Accidental Subscriptions and Hidden Fees: How to Fight Back Against “Sneak-into-Basket” Charges under the CCPA Guidelines on Prevention of Dark Patterns, 2023 Automatic Checkout Charges, Hidden Fees in E-Commerce India, and Legal Remedies Against Dark Patterns A. Introduction Imagine purchasing a mobile phone online for ₹19,999. During the checkout process, you proceed through several pages, […]
Can a Hotel Charge You for Breaking a Glass? Understanding Guest Liability and Accidental Breakage Laws
Abstract Few questions in hospitality law are simultaneously as mundane and as legally intricate as whether a hotel may lawfully charge a guest for property damaged or broken during their stay. A dropped wine glass, a shattered bathroom mirror, a cracked television screen-incidents that occur with predictable regularity in any large hotel-trigger a surprisingly complex […]
Charged More Than MRP for a Cold Drink? The Truth about Shops, Restaurants, Multiplexes, and Your Consumer Rights in India (2026)
Introduction It is a scorching summer afternoon. You walk into a neighbourhood shop, a multiplex during a movie interval, or a food outlet at a railway station and pick up a bottle of water or a cold drink. The printed MRP says ₹20 or ₹30, but when you reach the counter, you are asked to […]
Deleting the Digital Footprint: Legal Remedies under India’s DPDP Act, 2023
INTRODUCTION Imagine applying for a job and discovering that an embarrassing photograph uploaded years ago still appears prominently on a search engine. Imagine a college student whose private images were shared online without consent, continuing to circulate across websites despite repeated requests for removal. Consider a person acquitted of criminal charges, yet old news reports […]
Refund on non refundable flight tickets
Refund on Non-Refundable Flight Tickets: Can Passengers Legally Demand a Cash Refund for Delayed or Cancelled Flights under DGCA Guidelines? Introduction In recent years, the Indian aviation sector has witnessed rapid expansion, increased passenger traffic, and aggressive airline competition. However, alongside this growth, complaints relating to flight delays, cancellations, denied boarding, and refund disputes have […]
What Is Mental Health Insurance Claim? Procedure, Rights, and Legal Remedies Under the MHCA 2017 with Case Laws
Abstract/Introduction A few months ago, Riya’s younger brother Aarav was admitted to a private hospital in Pune after he began showing signs of severe depression. He was not sleeping, had stopped eating properly, and had started speaking about ending his life. The psychiatrist advised immediate inpatient treatment, counselling, and close observation. After ten days in […]
No More Jail for Minor FSSAI Violations?: Act and Food Safety in India
Introduction Imagine this situation. A small restaurant owner in Guwahati receives a notice from the Food Safety and Standards Authority of India (FSSAI) because the packaging on his homemade pickles did not properly mention the batch number. A few years ago, even a technical mistake like this could create panic. The owner might have feared […]
How to Claim Insurance if the Company Denies a Valid Claim?
Introduction Insurance is meant to provide financial protection during difficult situations. Whether it is health insurance, life insurance, vehicle insurance, or property insurance, policyholders pay premiums with the expectation that the insurance company will support them during emergencies. However, many people face serious problems when insurance companies deny valid claims. Such denial can create financial […]